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FREQUENTLY ASKED QUESTIONS

Desirix is a modern, homegrown wellness and lifestyle brand redefining the way India experiences intimacy and self-care. We’re a direct-to-consumer company built on the values of uncompromised quality, authentic community, and bold individuality. 

Our mission is simple: to reimagine the bedroom experience—an essential part of life that’s often ignored or underserved. At Desirix, we believe that pleasure, comfort, and self-expression deserve attention and innovation. That’s why we’re committed to creating thoughtful, high-quality products that speak to modern desires and everyday needs. 

We’re here to be your trusted companion, your inspiration, and your go-to source—not just for the bedroom, but for every moment of confidence, relaxation, and connection.

To us, Bedroom Essentials means more than just products—it’s about curating the perfect environment for intimacy, relaxation, and self-connection. The bedroom is your personal sanctuary—a sacred space where you unwind, recharge, and share your most private moments, whether alone or with someone special. 

Our collection is designed to seamlessly complement this space. Every item is thoughtfully created to be subtle yet transformative—enhancing the atmosphere without overwhelming it. With a focus on comfort, connection, and quiet pleasure, our essentials are here to bring a touch of magic to your everyday rituals.

In short—yes, absolutely. You focus on the fun, and we’ll handle the rest. At Desirix, we take legality and compliance seriously. Every product we offer is carefully selected to ensure it aligns with Indian laws and regulations. 

Your right to privacy is protected under the Indian Constitution, which means using our bedroom essentials within the comfort of your own space is completely legal.All our products are sourced through legitimate channels and registered where required. So you can explore, enjoy, and express yourself—without worry.

You must be 21 years or older to purchase products from Desirix. By shopping with us, you confirm that you meet this age requirement. For more details, please refer to our [Terms & Conditions].

At Desirix, your privacy is our priority—and we treat your personal information with the utmost care. We only collect and store the details you choose to share with us, strictly for fulfilling your orders and enhancing your experience. When you create an account or place an order, rest assured your information is protected and handled responsibly. We don’t share or sell your data—because trust is the foundation of everything we do.

Yes, always! At Desirix, we believe in honest pricing—so what you see is what you pay. No extra charges at checkout. Shipping is completely free, every time.

We get it—waiting isn’t fun. That’s why we aim to ship all orders within 24 hours. If you place your order before 1 PM, there’s a good chance it’ll be dispatched the same day. Once your order is shipped, our delivery partners will keep you updated every step of the way.

Once shipped, your order usually arrives within 3 to 4 working days, depending on your location. You’ll receive a tracking link as soon as your order is on the way.

We deliver pan India, reaching customers across the country. Check delivery availability on the product pages, and if you face any issues, simply email or WhatsApp us—we’re here to help!

All our products are made from high-quality, body-safe materials such as medical-grade silicone, which is hypoallergenic, non-toxic, and easy to clean.

We recommend cleaning your massager before and after each use with warm water and mild soap or a specialized toy cleaner. Ensure it is completely dry before storing it in a clean, dry place.

Many of our massagers are fully waterproof, making them easy to clean and safe to use in the shower or bath. Please check the product description for specific details.

Yes, our products are designed with safety and comfort in mind. We use only body-safe materials and comply with all relevant health and safety standards.

Some of our products are battery-operated or rechargeable, while others are manual and do not require power. Please refer to the individual product details for specific information.

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