Refund & Return Policy


At Desirix, your satisfaction is our priority. We are committed to ensuring that all our products meet the highest quality standards. However, if you are not completely satisfied with your purchase, we offer a straightforward and transparent exchange policy.​

Exchange Policy

  • We do not offer refunds under any circumstances.
  • You can request an exchange within 7 days of delivery if:
    • The product is defective or damaged.
    • You received the wrong item.
    • The size or variant delivered is incorrect.
Exchange Conditions
To be eligible for an exchange, the item must:
  • Be unused and in its original packaging.
  • Have all tags, labels, and accessories intact.
  • Be accompanied by a valid proof of purchase.
We reserve the right to reject any exchange request that does not meet these conditions. 

How to Request an Exchange
To initiate an exchange, please follow these steps:

  1. Email us at [your support email] within 7 days of delivery.
  2. Include your order ID and the reason for the exchange.
  3. Attach clear images of the product, packaging, and invoice (if applicable).
Our team will review your request and provide guidance on the next steps. 

Return Shipping

  • Customers are responsible for shipping the product back to us unless the item delivered was incorrect or defective.
  • We recommend using a trackable shipping service to ensure the return is completed successfully.
We are here to assist you and make the exchange process as smooth as possible. Thank you for choosing Desirix.